Course curriculum

  • 1

    Welcome!

    • Introduction
  • 2

    Chapter 1: Active Listening

    • Surface Issues and Underlying Interests

    • Barriers to Effective Communication

    • Elements of Effective Communication
  • 3

    Chapter 2: Elements of Assertive Communication

    • Introduction

    • Communication Styles

    • What is Assertive Communication?

    • Non-verbal Elements of Assertive Communication

    • Formulating Assertive Statements

    • Using "I" Language

    • The DESC Model

    • Other Elements

    • In Closing